Mumbai Dabbawala: A Unique Signature Style

           

    

Many people around the world have an excitement to know about the Dabbawalas. Many questions arises in mind while thinking about  Mumbai dabbawalas like how they deliver these large quantity of 200,000 tiffins accurately in a very less time daily, what ideas & strategies they use to perform their work and many others. The Dabbawalas are here to give answers for all of your exciting questions.  The Association of Dabbawala uses some simple strategies for their work. The whole process of taking the dabba from the customer’s home, dispatching to customers & again collecting that dabbas from the customers is divided into different time slots. The first 3 hours includes taking & delivering these more than 200,000 dabbas & remaining half includes the collection.

                 A unique color coding system we use for specification of the tiffins. The small codes were written in four different colors of red, green, yellow & blue which includes source, destination & floor number to which the dabba (tiffin) is going to be delivered. It becomes easy to deliver tiffin to the right customer wherever the customer in Mumbai is. As the lunch box moves to six sigma levels of accuracy, the chances of any type of error is just one in 16 million transactions. At the source station, the dabbas were loaded into the wooden crates which move on the luggage compartment of the local train. At the destination station, the unloading of the dabbas takes place, at this phase the lunch boxes were arranged according to the destination area. Than these dabbas were setup in special crates with 150 dabbas per crate which is driven by 3,4 dabbawalas. Than the correct dabba delivers to correct customer during the lunch time. After that the collection process takes place. All this process goes on daily by the dabbawalas.